Support & FAQs

Controlling or eliminating litter odour is an issue that every cat owner must tackle. The first step is to make sure your cat is properly trained and has access to a litter box with fresh litter in it. Most experts recommend having one more litter box than you do cats, so two boxes for one cat, three boxes for two cats and so on. The second step is maintaining the box by removing used litter regularly. Scoop clumps into a LitterLocker pail to help lock litter and odour away.

You can purchase LitterLocker products at a variety of retailers in Canada. Click here to find a retailer near you. Please note – prices vary per retailer!

If the litter box is only used by one cat, it should be emptied every two weeks. Results may vary from cat to cat.

Scoop the pet waste, open the lid, drop the clumps, and pull the handle to lock it in.

One refill bag is equivalent to 60 grocery bags. Refills are easy to replace and can last up to 2 months for one cat. Other types of bag can't trap bacteria and odours, making them less hygienic. The refill plastic film not only has 5 layers, but is unique on the market, as it is designed with Air-Seal technology. All the features of this product ensure a quality refill, which normal bag cannot possess.

Please click the "?HELP" button on the bottom right of your screen and fill out the help request form. Our customer service team will assist you.