Support & FAQs

Controlling or eliminating litter odour is an issue that every cat owner must tackle. The first step is to make sure your cat is properly trained and has access to a litter box with fresh litter in it. Most experts recommend having one more litter box than you do cats, so two boxes for one cat, three boxes for two cats and so on. The second step is maintaining the box by removing used litter regularly. Scoop clumps into a LitterLocker pail to help lock litter and odour away.

You can purchase LitterLocker products at a variety of retailers in Canada. Click here to find a retailer near you. Please note – prices vary per retailer!

If the litter box is only used by one cat, it should be emptied every two weeks. Results may vary from cat to cat.

Scoop the pet waste, open the lid, drop the clumps, and pull the handle to lock it in.

One refill bag is equivalent to 60 grocery bags. Refills are easy to replace and can last up to 2 months for one cat. Other types of bag can't trap bacteria and odours, making them less hygienic. The refill plastic film not only has 5 layers, but is unique on the market, as it is designed with Air-Seal technology. All the features of this product ensure a quality refill, which normal bag cannot possess.

Please click the "?HELP" button on the bottom right of your screen and fill out the help request form. Our customer service team will assist you.

Both come from the same parent company and use the same odour-locking technology and refills. LitterLocker is the original Canadian brand, now being discontinued (with refills still available at various Canadian retailers), while Litter Genie® is the newest brand with a wider selection of pails, refills, and accessories for greater choice and convenience.
Yes, you can use Litter Genie® refills in your LitterLocker pail. The Standard, Jumbo, and Jumbo Eco refills are perfectly compatible with the LitterLocker Design and Design Plus models.
LitterLocker pails are no longer sold in Canada. However, LitterLocker refills are still available at various Canadian retailers. We recommend transitioning to Litter Genie®, which offers a wide range of litter pails, refills and accessories. Litter Genie® Standard and Jumbo refills are also compatible with LitterLocker Design and Design Plus pails making it an easy transition.More info on Litter Genie®: https://www.littergenie.com/en-ca