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Returns & Exchanges Policy

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LitterLocker company is a team of passionate people who came together to make life easier for cat owners by creating quality products that address their day-to-day needs.

If you have any questions or concerns about the product(s) you received, please let us know. We’re available to talk Monday-Friday from 8AM-7PM HNE and can be reached at 1-844-263-6186. If email is more convenient, drop us a note at

For health and safety reasons, LitterLocker is not able to accept returned goods unless they are damaged or defective, and are within 90 days of purchase. Please contact us for assistance.

Our Return and Exchange Policy for Online purchases applies only where products do not comply with the applicable warranty. Refunds will be credited to your original method of payment and will be equal to the cost of the returned products plus applicable taxes. Shipping and handling charges will be refunded where a product warranty issue has arisen. Warranty information in respect of each product can be found on the designated webpage for the product.

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About LitterLocker

LitterLocker has made life easier for cat owners since 2002 with breakthrough products such as the odourless litter bin and the easy-to-clean litter box.

Every day, we put our passion, imagination and attentiveness at your service to create unique, elegant and practical products.